Frequently asked questions
Can't find what you're looking for? Get in touch, email info@thebeam-shop.com.au or call 0409 688 721.
Shipping
How long will it take for my order to arrive?
We ship orders Monday to Friday (excluding public holidays). We always aim to send your order as quickly as possible, but there may be a delay if an item is out of stock. This rarely happens, and we'll let you know if it does.
Once your order is on its way, it takes about 2–5 days to Sydney, Melbourne and Brisbane, 4–6 days to Adelaide, 7–10 days to Perth, and a little longer to the NT and isolated regional areas.
Who delivers my order?
Bulky items are sent with Cope Sensitive Freight, Toll IPEC or Direct Freight. Smaller items are sent with Australia Post or Aramex. See our shipping page for more detail.
Do you ship overseas?
Sorry, we only ship within Australia.
Will my order be tracked?
Yes, all orders are tracked.
Location
Where are you located?
Our warehouse is at 18 Elwell Close, Beresfield NSW 2322, about 30 minutes from Newcastle and a 2-hour drive north of Sydney.
We have Australia's biggest gymnastics equipment showroom, open to the public 9am–5pm, Monday to Friday.
Payment
How can I pay?
We accept bank deposit, Visa, Mastercard, PayPal and Zip.
Is it safe to pay online?
Absolutely. Your payment is processed through a secure, encrypted checkout, and your details are kept private.
Orders
How do I place an order?
Choose a product you like and add it to your cart, then follow the checkout steps. Soon you'll own some quality gymnastics equipment.
I'm getting an error when I try to place my order. What should I do?
Check that you've filled in all your details correctly, including your name, address and payment information. Still not working? Try refreshing your browser. If that doesn't help, call us on 0409 688 721 or email info@thebeam-shop.com.au.
I received a faulty item. What do I do?
On the rare occasion this happens, email us at info@thebeam-shop.com.au with photos of the fault and we'll work out a solution.